1001 West Williams St.
Suite 105
Apex, NC 27503
919.362.7878

F.A.Q.

We understand that you may have a few questions about dental health. Please look through our FAQ below for answers to your questions. If you do not find what you are looking for, please do not hesitate to call us.
Thank you.

  • I’m pregnant. Do I still need to see the dentist? Is it safe to have dental treatment? Open or Close

    It is especially important to have dental treatment during pregnancy, including dental cleanings. Your gums can be more reactive to plaque and tartar due to pregnancy hormones. Regular professional cleanings are very important to keep your mouth and body healthy for you and your baby.

    It is safe to have dental treatment while you are pregnant, including cleanings, x-rays (with the use of a lead apron and thyroid shield), and dental treatment requiring local anesthetic. We are happy to provide a blanket or pillow if needed to help you be more comfortable in the dental chair. Please let our staff know how we can make your experience more enjoyable.

  • I’m not in pain. Do I still need to see the dentist regularly? Open or Close
    Yes! Often, dental disease (cavities and/or gum disease) is present in the early stages without pain or symptoms. If these conditions are treated before causing pain, they are more easily managed and typically require less treatment, time, and cost. If you only see the dentist when you are in pain, usually visits are less pleasant and treatment options are limited and more costly.
  • I have a question about my bill. Open or Close
    We are happy to answer any questions you have. Please call our office at 919.362.7878, or you may send us an email This email address is being protected from spambots. You need JavaScript enabled to view it..
  • What should I do if I have a dental emergency? Open or Close
    A true dental emergency is defined as uncontrolled pain, bleeding, swelling, or infection. Acute trauma is also considered a dental emergency. In the event of a dental emergency after hours, our doctors are available for consultation for patients of record. You may reach them via our practice voicemail at (919) 362-7878. Listen to the options given to contact your dentist.
  • Why is visiting the dentist so important? Open or Close

    Recent research has linked a healthy mouth to a healthy body. Dental disease is often present without symptoms in its early stages. When cavities and gum disease can be treated early, larger infections are avoided, and your body stays healthier as well.

    There is a link to diabetes control and gum health. It is even more important for diabetic patients to maintain their dental health, as untreated gum disease can lead to poor diabetic control also. Be sure to inform your dentist and hygienist of any health conditions you may have.

  • Are x-rays really needed? Are x-rays harmful? Open or Close

    X-rays are taken when needed for each individual patient. While it is customary to update bitewing x-rays every year and a panoramic x-ray every 3-5 years, we evaluate each patient’s cavity risk in determining the appropriate interval.
    Apex Family Dentistry uses high-speed digital x-rays, as well as rectangular collumation and a lead apron with a thyroid shield. These technologies provide the least amount of radiation to patients, and far less radiation than medical x-rays. Please let us know if you have additional questions or concerns. We are happy to answer them!

  • Do you see children? Open or Close

    Absolutely! We love kids and the opportunity to introduce them to dentistry in a friendly, positive manner to establish a lifetime of dental health.
    We begin treating children at age 4, and we are happy to recommend local pediatric dentists to monitor your child until age 4. (See also: Is it time for your child's first dental visit?

  • I’m a new patient. What do I need to do to be seen? Open or Close
    See our “New Patients” section under the “For Patients” tab. Or, click here.
  • Do you have payment plans? Open or Close

    Payment plans are available for treatment requiring multiple visits (e.g. crowns, dentures, root canals), and payment is due when services are rendered. Please inquire about your eligibility and terms with our Insurance Coordinator, Jennifer.

  • Do you accept my insurance? Open or Close

    We are currently in network with: MetLife, Delta Dental PPO, Delta Dental Premier, Cigna PPO, and BCBS.
    As a courtesy, we do file most other insurances. All patients are responsible for payment that insurance does not cover. Payment is due when services are rendered, and estimated co-pays are due at time of service. Please call the office if you have questions, as this list is subject to change - (919) 362-7878.

  • Which dental insurance is the best to purchase? Open or Close

    That depends on the monthly premium versus the coverage level you desire and what your dental needs you may have. Two recommendations we commonly make are:

    1. We recommend avoiding a "Missing Tooth Clause". If a policy has one, this allows your insurance company the probable option of not covering treatment to replace a tooth that was missing prior to the effective date of the policy.
    2. We recommend avoiding "Waiting Periods". If your policy is new and has a waiting period of six or twelve months, this can delay coverage for treatment that may be needed, even an x-ray or filling.

  • I have dental insurance. How much will I have to pay out of pocket? Open or Close

    Regular cleanings (dental prophylaxis) are typically covered by twice per year by insurance at 100%, with some at a lesser percentage like 80% - 90%. Fillings and major work depend on the coverage level that you chose when you enrolled with your plan.
    Typically, we see 100% coverage for preventive treatment (routine cleanings, exams, and x-rays), 80% coverage for fillings, and 50% coverage for major work (crowns, implant crowns, bridges, dentures, root canals).

  • Are sealants covered by my insurance? Open or Close

    Sealants are usually covered up to a particular age. Example: "Allowed one time every 36 months per tooth up to (but not including) age 14"

  • Is fluoride covered by my insurance? Open or Close

    Fluoride is usually covered for children, up to a particular age. Adult fluoride treatments are not typically covered by insurance (but are still a very beneficial treatment!) Example: "Allowed one time per 12 months up to age 15."

Now Accepting New Patients

Schedule your appointments online! It’s easy: just fill out our appointment request form and press submit. Our practice will contact you soon to confirm the date and time of your appointment. **If you have a dental emergency, please contact the office by phone at (919) 362-7878.

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