1001 West Williams St.
Suite 105
Apex, NC 27503
919.362.7878

For Patients

Here is some quick information that may help answer some questions you have. Please feel free to contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (919) 362-7878.

  • New Patients Forms Open or Close
  • Insurance & Financial Information Open or Close

    Apex Family Dentistry strives to provide affordable dental care to all our patients. We are in network with the following insurance plans:

    • MetLife
    • Delta Dental PPO & Delta Dental Premier
    • Cigna PPO
    • BCBS of NC

    As a courtesy, we do file claims for most insurances. Please contact our office if you have additional questions!

    Attention BCBS of NC patients: We are excited to announce that we are a preferred provider with BCBS of NC as of May 1st, 2017!
    Payment is due when services are rendered, and estimated co-pays are due at time of service. All patients are responsible for payment that insurance does not cover.
    Payment plans are available for treatment requiring multiple visits (e.g. crowns, dentures, root canals). Please inquire about your eligibility and terms with our Insurance Coordinator, Jennifer.

    Additional Insurance Information:

    • If you have a specific question about your coverage and benefits, we are happy to assist you. However, we do ask that you contact your insurance company first. Your insurance company will have the most up-to-date information, and may be able to offer a more exact answer than we can provide for you.
    • Keep in mind that most insurance plans have a deductible that must be met each calendar year.
    • As a patient, you are responsible for the insurance plan that you purchase. Be sure to maintain your coverage, especially if you are in the middle of major work, to ensure that you receive the maximum benefits possible.
    • We are here to assist you to maximize your dental benefits!
    • Have more questions about insurance? See additional info in our FAQs!
  • What should I expect at my first appointment? Open or Close

    At your first visit, we ask that you arrive 15 minutes prior to your scheduled appointment time to review your new patient paperwork and collect your insurance information, if applicable. You may relax in our reception area and enjoy complimentary Wi-Fi while we update your individual patient record.

    Each patient will see one of our experienced hygienists for a cleaning and periodontal (gum) evaluation, as well as necessary x-rays, prior to their comprehensive exam with the dentist. This way, your dentist has the most current information about your dental health. If you have more complex dental needs, you may have a consultation scheduled with the dentist to develop your personalized treatment plan.

    However, if you have a more urgent dental need (pain, broken teeth, etc), please let our staff know when you schedule your appointment. It may be necessary to see a dentist and receive treatment prior to scheduling a cleaning and comprehensive exam.

  • What should I bring for my first appointment? Open or Close

    Please bring your new patient forms, your insurance card, and a photo ID, as well as any dental appliances that you use.
    It is helpful to have your previous records transferred to our office, especially your most recent x-rays (Bitewings and Panoramic X-ray). To ensure we are able to provide the most accurate assessment of your dental health, we ask that you have your most recent x-rays forwarded to our office. Our email is: This email address is being protected from spambots. You need JavaScript enabled to view it.
    *Please note that most offices require a patient to complete a records release form, so the process of transferring your x-rays sometimes takes longer than 24 hours. Please plan accordingly. -All children under 18 years old must be accompanied by a parent or guardian at their first visit.

  • Is it time for your child’s first dental visit? Open or Close

    The American Academy of Pediatric Dentistry recommends children see a dentist at Age 1. At Apex Family Dentistry, we begin seeing children at Age 4. However, we are happy to answer questions or provide a referral to a pediatric dentist until your child is seen at our office.
    If the situation allows, it is a great learning experience for your child to see a parent or older sibling have their teeth cleaned and evaluated. For example, bringing your 3 ½-year-old to your cleaning visit is a great ice breaker! That way, at your 6-month recall visit, your then-4-year-old is more familiar with our office and the dental experience.
    If you’re unable to do this, it’s no problem! Our friendly staff loves the opportunity to introduce kids to our practice!! We encourage parents to keep your coaching positive, and tell your child that they will have their teeth counted and brushed/tickled, and pictures taken if they are needed.

  • What is a dental emergency? Open or Close

    A true dental emergency is defined as uncontrolled pain, bleeding, swelling, or infection. Acute trauma is also considered a dental emergency.
    In the event of a dental emergency after hours, our doctors are available for consultation for patients of record. You may reach them via our practice voicemail at (919) 362-7878. Listen to the options given to contact your dentist.

  • Patient Education Open or Close
  • Post-op Instructions Open or Close

    Fillings

    If you had a filling placed by one of our experienced dentists, please know that it is not uncommon to experience mild cold sensitivity or gum tenderness afterwards. These symptoms typically resolve on their own within a few days to a few weeks.
    If your bite feels uneven after having your filling placed, you should call our office for an appointment to adjust your bite. When you are numb, it can be difficult to ensure your bite is normal. Sometimes the numbness must subside before your bite can be evaluated.
    If you experience severe sensitivity or constant, throbbing pain that is not relieved with Ibuprofen or Tylenol, you should call our office to have your tooth evaluated. These may be signs that your tooth requires further treatment.

    Fluoride

    At Apex Family Dentistry, we use a topical fluoride varnish that is painted onto your teeth. This varnish is sticky and must adhere to the tooth surface in order for the fluoride to adequately protect the teeth.

    You should avoid the following for a period of 12 hours after the fluoride varnish is placed:

    • Scratching off the varnish
    • Eating foods that are hot, sticky, or crunchy
    • Brushing or flossing (Yes, this is the one time we advise that you don’t brush! After 12 hours, you should brush and floss normally.)

    Below are some helpful forms and post-operative instructions. You may print and complete the forms to bring with you to your next appointment, or contact our office if you need immediate assistance.
    Extraction Form
    AFD Crown and Bridge Post-Op Instructions

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